Castaway Barbers

We have been using these barbers for over a year now, and can say we have always been happy with their service, but today unfortunately I have to say we had the worst experience! We had Matt cut my 12 year old sons hair for the first time. I explained what we wanted and even shown him a photo of his previous haircut that Jade had done there. I had a feeling from the start he wasn't really listening and hardly glanced at the photo. When he had finished it was nothing like what we wanted. He didn't even fade it like we asked and it was just awful. When I asked him to rectify it, he became very patronising and said "if he wants a big boy haircut then he needs to sit like a big boy" he is 12 years old and I have never had a barber complain my son doesn't sit still, and not once did he ask my son to sit still, he began to blame us for my son's poor haircut. Absolutely disgusting service and to speak to customers that way is very unprofessional and I felt he had no care whatsoever! My son said he was rough with him and his neck actually felt sore afterwards, he also mentioned that Matt wasn't really paying attention as he was too busy chatting with another staff member about what he did last night! We are very disappointed that this has happened. I know its going to take a couple of cuts to rectify this poor haircut, and we didn't receive an apology or anything, he took no responsibility for what he did to my sons hair. Worst service we have ever received! still a 5 star